What are storage auctions?

As seen on A&E channel "Storage Wars" episodes when the renter of a self-storage unit can't make the payments, the stuff inside goes up for grabs. What Treasures Might I Find? The short answer is, anything and everything! Antiques, collectibles, appliances, kitchenware, linens, baby furniture, sofas, chairs, dressers, dining room sets, home decor, clothing, toys, games, bicycles, motorcycles, power tools, lawn mowers, barbecue grills, hobby supplies, hunting supplies, camping gear, sports equipment, seasonal decorations, books, DVD's and CD's, jewelry, electronics, business inventories, patio furniture, cameras, musical instruments....There are no limits. Check it out here. You can watch full episodes, meet the players and get bonus footage online. In the United States, most self storage facility auctions are held to vacate non-paying tenants. There are an average of 800 California storage unit auctions on any given month. Each storage units auction site will have a different amount of units or lots to offer for auction. These storage auctions are opened to the general public with most bidders’ buying for the purpose of reselling for profit. Storage auction is a great way to buy secondhand merchandise for pennies. If you are someone who sells at flea markets, garage sales or on e-Bay, you will probably find self storage online auctions to be one of your best sources for merchandise.  

How can I find out where the storage unit auctions are taking place?

You can find out through various sources where storage building auctions take place. Public storage unit auction in ca are required to post legal notices in newspapers. There are also web sites and auctioneers who all provide very limited schedules of self storage auctions. By using all these action storage sources it is possible to find out when and where all these auctions will be conducted. Contacting the different self storage companies will yield you the highest results.

What can I expect to find if I buy storage units at an auction?

You really never know what you will find. Most storage shed auctions yield general household goods, furniture, electronics, clothing and personal records. Bidders do find money, jewelry, antiques and collectibles at these auctions. It is not uncommon to find someone's whole household or business in a unit, with that in mind, you never know when you might stumble on someone's life collection of who knows what!  Remember you are usually viewing the property from an open entrance into a storage unit or container; this means that boxes and plastics storage containers can yield anything. Some units are packed so tight that you won't have the luxury of getting a view of the items that are behind what is blocking the entrance area.

How does the public storage auction work?

Be sure to arrive 10-15 minutes prior to a scheduled storage unit auction. Before the auction storage starts, the mini storage auctions auctioneer will have a sign in sheet and a set of their company’s rules going over the terms and conditions of the storage units auctions. Most auctions are "live" or "verbal". The sale will allow the storage facility to recoup some of their losses. Any profit over the actual amount owed on the unit is paid to the renter, but the winning bid seldom covers the past due rent. Cash is the acceptable form of payment and sales tax will be charged if the buyer cannot show a valid resale license and proper identification.  Storage locker auctions are very different then most types of auctions.  Usually you are bidding on the entire contents of a unit. Units or lots are usually viewed 1 by 1 with the viewing limited to the doorway entrance of the storage unit or container. The bidding starts after all bidders have had a viewing of the property. Bids sometimes start out as low as $1.00 and can proceed upwards with the property being sold to the highest bidder. Based on our experience average lots or units seem to sale for under $300.00. Don't forget, the high bidder must remove all contents of the unit purchased within the time specified by the self storage facility. Facilities do not allow the use of their garbage cans or dumpsters and units are expected to be broom swept clean.

What is your refund policy?

We offer a full refund on all the unused items that are returned to Box-n-Go in the original packaging and in sale ready condition. The packing kits or bundles must be returned complete, no partials.

How and when should I pay?

Box-n-Go moving service is provided on a flat fee basis. As such we collect a down payment of $500 when the empty containers are delivered to you and the balance is collected when your containers are in transit to the destination terminal. Payments can be made by one of the following methods: cash, money order or cashier's check, the American Express® Card, Discover sm Card, Visa® or MasterCard® (unless other billing arrangements have been made). Personal checks are not accepted.

What if I am done storing mid-month do you prorate for unused days?

We do not offer proration, so plan your move out accordingly Accounts set up for the discounted term rates and specials will be audited for fulfillment of such the terms and conditions.

What do I need to do to close my account?

Simply contact us to set up the date when you will be moving out.
If you would like to schedule a delivery of your unit to your new address, tell us your delivery ZIP code, the approximate date you'd like to schedule delivery and bring your account current. We need several days notice to schedule the redelivery, so please make sure to call in advance.

If I cancel the order is there a cancellation fee?

As long as you cancel your order at least 1 business day in advance of your scheduled delivery, there is no cancellation penalties. If you change your mind and cancel your order past the above deadline, the delivery charges may apply.

Is my storage charge the same every month?

Once you sign your agreement we guarantee your rate for the first 6 months. We do increase the rates occasionally there after, however only by nominal amounts.

If I use automatic payment, can I also receive a monthly statement?

Yes. Just let us know that this is what you prefer and we will e-mail you your statement every month. If you would like a hard copy mailed to you, we can do that as well, however, this service is subject to invoice mailing/processing fee.

Can I change the credit card used to pay for my account?

Changing your credit card for automatic payment is easy. Just call us at 877-269-6461. We will ask you to verify personal information to ensure you are the individual responsible for the account.

Can I change the date of when the rent hit my credit card?

Yes. We can add certain number of days to your current billing cycle and the subsequent billings will be performed on your new due date. The number of days added is the days between the present due date and the date you want the due date be changed to.

When will I receive my monthly statement?

Our statements are e-mailed only on 10 calendar days before your bill is due.

When will my Credit Card be charged each month?

If you have signed up for an automatic payment option, the credit card you have designated will be charged on your anniversary (original delivery) date each month.

When is my storage rent due?

Our rental charges are due on the anniversary (original container delivery) date. We offer a convenient automatic payment option using any major debit/credit card.

How do I pay my monthly Box-n-Go bill?

Your monthly storage charges are due on your anniversary date, i.e. your original delivery date. You can choose to have the charges automatically charged to the credit/debit card of your choice or have the invoice sent to your billing/mailing address (subject to invoice mailing/processing fees). Automatic credit card payment is the best way to pay your bill, on time every month as it eliminates the need for mailing in checks and risk of the late charges.

Does the credit card have to be in my name or in the same name as the order?

You must be an authorized user of the credit card. If someone else is paying for your account, a special form must be endorsed and submitted. Please call us at 877-269-6461 for more details.

Does Box-n-Go accept cash as a form of payment?

Yes. Our drivers can accept cash from you.

Can I put some of the charge on one credit card and the rest on another?

Yes. Just give us precise instructions of which cards to use and how much to charge on which card.

How do I start paying for the Box-n-Go storage service?

We make payment process simple! When you make the reservation, we will collect your credit card information. You may be charged the first month's rent, delivery charge and cost of the packing supplies, if any, when you reserve and after you sign your contract with us. Every month thereafter, on the same day, we will charge your account with the monthly rent. For your convenience, we accept Visa, MasterCard, Discover debit/credit cards, cash and check.

Is there a security deposit?

There is no security deposit for a storage unit rental. See the pricing page for details on delivery and monthly rental prices.

What does the delivery charge cover?

We charge a flat delivery fee and pick up for each delivery of up to four of Box-n-Go storage units to your location. Please click here to see local delivery fees and service areas.

Is there a fee for accessing my containers?

Warehouse access service is provided to all Box-n-Go customers. There may be fees for access. We ask that the appointment time scheduled in advance. Next day can be scheduled on our website or over the phone by noon of the prior business day. If you are planning on emptying your storage unit, some additional fees may apply.

Can someone else pay on my behalf?

Yes, however a third party payment authorization form must be endorsed and submitted along with photo ID.

Do I need to give you notice when I move out?

When you want to schedule your container(s) to be delivered back to you for move out, please allow at least 7 to 10 business days to schedule your delivery. Certain times of the year (end of July through mid September) this notice requirements may change to 7 - 10 days due to the extreme work load. Please plan ahead accordingly. Your account must be up to date in order for the delivery request to be processed. If you plan on picking your belongings up at the facility, we only need a 2-business days notice.

Can I get my storage fees billed automatically?

Of course. In fact most people do. We can set up your account for the automatic billing to a credit card of your choice. It's simple, convenient and safe.

What payment options do I have?

On the day you start storing (the day of delivery) we will charge you for the delivery/pick up, first month rent and packing supplies, if you bought any. We accept cash, check, money order or credit cards (Master Card, Visa and Discover).

How fast can I get a Box-n-Go unit delivered so that I can start storing?

We can usually get a Box-n-Go storage unit out to you within 2 to 3 days. If you are in a situation where you need a unit delivered right away, just let us know. In most cases we are able to deliver the same or the next day, depending on the availability. Keep in mind that our schedules fill up quickly at times. We recommend that you order or schedule your container delivery as soon as possible to lock in the desired date and time slot. That way we can hold your unit and make sure it's available when you do need it, especially if you have a vacate or move-in deadline.

Does Box-n-Go sell packing supplies?

Yes. Box-n-Go offers a variety of boxes and packing supplies to help you move and protect your belongings. Please visit our packing supplies page to see what we offer. For your convenience, we can include these boxes and packing supplies when we deliver containers to your house.

What are your days and hours of operation?

Box-n-Go works to your schedule. You can learn more about our service schedule by following this link business hours. Of course our web site is available for your use 24/7 and here you can answer many of your questions or even make a reservation.

Can Box-n-Go service be used for business?

Absolutely. Box-n-Go service can be used for many business needs:

• records storage
• corporate relocation
• excess inventory storage
• seasonal supplies or decoration storage
• exhibit storage
• and many many more

Please feel free to contact us to explore the many exciting possibilities or service has to offer.

What is Box-n-Go storage service ideal for? Can I use it for moving or long term storage?

Easy and convenient Box-n-Go storage service is perfect for most for your storage and moving needs:

• Decluttering in preparing your home for a Sale. Clearing out personal belongings and unnecessary clutter can help make a house more attractive to buyers, and gives you a head start on the moving process. Most realtors report that decluttering reduces the time on the market by an average of 2 months!
• Remodeling. Store the contents of any room and know that your belongings are safe during construction.
• Downsizing. Ease crowded home conditions by storing your belongings until you need them again.
• Storage While You Move
• Emergency Repairs. Save your belongings from additional damage in cases of flooding, fire or other structural damage. When your home is restored, your belongings will be delivered to your door.
• Archiving and records storage. Store records or belongings that need to be saved for months or years can be safely housed in our climate-controlled storage facilities.
• Seasonal Inventory & Holiday Storage.
• Excess Inventory Storage.
• Local or Long Distance Moving.
• Corporate Relocation.
• Short or long term storage.
• On-site storage.
• Storage for Students.

What makes Box-n-Go better than other portable storage products?

Although, at the first glace it might seem that we all do the same thing- bring portable storage to your door, there are some important differences between our services and that of our competition:

• We price our services very competitively. You can save up to 60% compared to larger size storage container providers
• We offer flexible approach to your needs. Our container footprint is small – Each unit is 8’x5’x7’ holding up to 1 ½ rooms of furniture, you order as many or few as needed, plus you only pay for what you use.
• Our smaller container are easier to pack tightly which means less damage potential due to shifting contents while in transit
• We offer easy access – Smaller size allows you to pack and sort logically to allow easy access to your items.
• Our smaller units are easier to maneuver - Box-n-Go forklifts can deliver down alleys, back yards and the most difficult location to get close to your door, trouble free!
• One drop off, one pickup – Our large capacity trucks can deliver up to 4 units. In fact, if you are not sure how much room you will need, we can deliver an extra unit for you. You will only be charged for the units you end up using. PODS®, on the other hand, can only deliver one at a time.
• Box-n-Go units neighborhood friendly size is great for apartment complexes, urban neighborhoods, condominiums and other restricted areas.

Will Box-n-Go storage save me money?

Absolutely. Box-n-Go storage rates are competitive when compared to those of traditional self-storage. On top of that when you factor in the cost of a truck rental or making several trips to the self-storage facility, loading/unloading time and costs, insurance, gas, etc. you will find Box-n-Go costs are much more economical than that of traditional storage or moving. Not to mention all the benefits and conveniences of Box-n-Go storage method along with the added security of your belongings being stored in an alarmed warehouse. So, when you consider ALL the costs, Box-n-Go is not only economical but most likely your most cost-effective choice.

Why choose Box-n-Go Storage over traditional storage?

Three main reasons: convenience, time savings and safety/security. Convenience!  With Box-n-Go storage service we come to you, delivering storage container(s) right to your door. There’s no need to rent a truck or make multiple trips yourself to the storage facility. You can load and unload at your leisure because we let you keep the containers for as long as you need them. Our containers are placed at ground level, which makes loading and unloading a whole lot more convenient than walking up and down a steep loading ramp. Time Savings! Since we deliver the storage units to you, there is no need to handle your items twice which cuts the total packing/unpacking time in half. Additionally, you don't have to bother with reserving and renting a truck or finding another way to transport your things to a self-storage facility. No need for multiple trips to the traditional self storage facility. You'll save lots of time by using Box-n-Go Storage. Safety and Security!  - Every time you move things, you risk damaging them. Box-n-Go storage method cuts down the amount of handling in half - you load/unload only once. You avoid a lot of the handing that occurs when you load into a truck and then into a storage unit and then back into another truck when you vacate. Thus you greatly reduce the risk of damaging your belongings. With Box-n-Go storage you do not have the same worries associated with traditional storage. Our containers are made of wood which allows everything to breathe. That means no mold or mildew! Once you are done packing, you lock the units with your own padlock and keep the keys. All units are stored in a large, secure, centrally located, controlled indoor facility which makes for the perfect environment for storing household goods, electronics and documents.

Why is Box-n-Go portable storage more convenient than traditional garage-style storage methods?

With Box-n-Go mobile storage system we bring the storage units directly to you thus eliminating many worries associated with traditional storage - we remove the extra burden of packing up a truck, making multiple trips to the storage facility, and then moving everything for a second time into the storage unit. With our approach:

• No need to rent and drive a large truck
• Load and un-load only once! We deliver storage containers right to your door time reducing your workload and reducing the wear on your belongings
• No need to rent a truck or make multiple trips to the storage facility
• No need to rush so you can return it that day. Load your Box-n-Go units at your leisure
• No need to walk up the skinny ramp into the back of the truck, risking injury and damage
• You eliminate the hassles of dealing with multiple companies (i.e. truck rental and storage facility). One call does it all.
• You decide whether you want to store at your location or ours, move locally or nationwide!

What is Box-n-Go Mobile Storage?

Box-n-Go Storage is a mobile storage company that delivers storage units to you. Whether you use our services for storage or moving with our services you can cut your packing expense in half as well as to save time and avoid lots of pitfalls associated with conventional storage and moving, all because we bring the storage unit to you. You fill it with items just as you would any other type of storage or a moving truck, and then we transport the unit to our warehouse for safe keeping. Our system offers you many advantages: no truck rentals to worry about, no need to drive the truck, load/unload twice and many, many more.

Can Box-n-Go services be used for moving?

Of course! People do it all the time. In fact we have a special moving program available that can save you even more.

Do you offer moving tips or a moving guide to help me plan my move?

Box-n-Go offers a variety of tools to assist our customers in completing their move. The Help Center section of our web site provides numerous tips and guides to help you in your packing and moving journey.

How far in advance can we move our stuff to a new city?

We are ready when you are and can transport your containers to your new location at any time. If the containers arrive before you are ready for delivery, we can store them for a few days. If you need more time, we offer several storage options based on your needs.

How long will my items take to get to my destination?

Transit time depends on a variety of factors and will vary according to when and where you are moving, availability of delivery vehicles and the distance to the delivery terminal location. Specific details about transit times can be obtained from your Moving Consultant.

What cities do you provide moving service for?

We offer moving services to hundreds of cities in North America. Please call 877-269-6461 to speak with a sales consultant.

How do I get a quote for my move?

You can fill out a Quote Request or simply call us at 877-269-6461 and we will respond with a written estimate for your move.

Why use Box-n-Go moving service instead of a traditional moving company?

Three reasons: it's affordable, convenient and secure. While traditional moving services can make the physical moving easier, they do that at a much higher cost and with a less flexible schedule. Not only will you save up to 50% off the price of a traditional move, but your items are completely safe and secure inside your Box-n-Go container. Unlike traditional movers that combine multiple households into one moving truck, we keep your items securely containerized, no chance of items getting lost during transit. There’s no need to have our containers wait for the next driver’s schedule. When you’re done packing, we’ll come to you and pick up your belongings. Best of all, your belongings can be redelivered any time you need!

Why is Box-n-Go mobile storage more convenient than a rental truck?

Most do-it-yourself rental trucks are exceedingly expensive once you figure in the time needed to pack, drive to a new location and unpack. By the time you pay for miles, gas, insurance, logging and extra labor costs you will see that Box-n-Go moving option is quite competitive and extremely convenient. Additionally, the rental trucks are much more difficult to load/unload being so high off the ground—carrying furniture and boxes up and down a ramp all day can make for a very stressful and dangerous move.

What if I don't have an address where I am moving?

Although your situation may feel unique and is certainly stressful, we often deal with customers in your exact situation. We can ship your containers to hundreds of cities across the country and Canada. If you need us to hold on to your belongings for any length of time while you figure out your situation, we can do this until you are ready for the final delivery. You can also come to the facility and access your belongings as often as you need for FREE and with just a 2-hour notice! With Box-n-Go storage you only need to pack/unpack once! With most movers pack and unpack your possessions several times when moving and storing them, which creates a higher risk of damage and theft.

What if I need storage too?

Not to worry our containers can be a convenient place for temporary storage between your moves. Box-n-Go has a state-of-the-art, secure, centrally located storage facility to keep your belongings safe in between homes or even for long-term storage.

Can Box-n-Go mobile storage be used for moving?

Of course! People do it all the time. In fact our storage containers are a great alternative to the traditional style of moving. Using our containers, you can load your personal items on your own time, at your own pace. Once loaded, we can deliver your containers to your new home, across town or cross country. Take your time loading/unloading — unlike rental trucks, there’s no need to pack, move and unpack all in the same day.

Do I need to get my own lock and key?

Yes. Any padlock will work (we recommend using a minimum of 1.5" steel padlock). Box-n-Go can sell you a  new, sealed high-security locks and keys for your storage containers. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place. Of course, you are free to provide your own locks. Please note that ALL full containers must be padlocked prior to pick up and transit to storage warehouse.

Do containers lock?

Yes. Each door of the Box-n-Go storage container is built with three latches that can be tightly closed. The middle latch has a hasp for you to put your own padlock. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place. Please note that ALL full containers must be padlocked prior to pick up and transit to storage warehouse.

Can you ship my Box-n-Go unit to another state?

Yes. In fact we do that every single day! We can ship your units to most major metropolitan areas as well as some selected international destinations.

What areas do you service?

Box-n-Go offers the storage and moving services to residents and businesses located or originating in Southern California area. We can ship your units to most major metropolitan areas as well as some selected international destinations. To learn more, please enter your zip code where you want the units delivered.

How much does Box-n-Go service cost?

Box-n-Go offers highly competitive rates and some of the best values in the industry. To view your rates and delivery charges simply enter your zip code here and your prices will be displayed or call us for a quote at 877-269-6461. Please remember: there are no hidden fees and no truck rentals! We are confident you will find our prices to be much better then those of traditional self-storage, especially if you consider storing long term and can take advantage of our term discounts and specials. Plus, it’s easier, more convenient and less stressful.

Is there a minimum I have to pay?

Yes. If you have your units delivered to you, you are liable for the delivery costs as well as one month rent based on the month to month plan rates. Should you take advantage of the special or promotional rates or term plans, the minimum payment liability is subject to the plan rules (learn more).

Can I rent Box-n-go storage units month-to-month or long term?

You can do either. We try and offer our customers as many convenient options as possible in order to accommodate their needs. As a result we have month-to-month rate agreements as well as term agreements. Please view the rates and learn more about the convenient storage options we offer.

Do you charge for delivery?

Yes, the charges are based on ZIP codes or you may choose to bring your belongings to our conveniently located facility. Our delivery charge is a flat rate fee which includes the delivery and pick up of up to four storage units.

Can I rent a storage unit online or over the telephone?

You can make your reservation online or over the telephone. Whichever way works best for you! You are always welcome to visit our storage facility and rent in person as well.

How can I get a price and order my storage unit delivery?

First decide on how many units you will need. Remember, we can deliver any number of containers you want us to. We will charge you only for the units that you are actually using. So, do not be shy, order an extra one. Once you decide on the number of units, please enter your zip code to view the rates. Once you decide on which storage plan works the best for you you can reserve online or call us at 877-269-6461, to schedule the delivery of your units. We'll work with you to schedule a convenient delivery date and time that works best for you. The rental agreement can be signed at the time your unit(s) are delivered.

How do I get started?

Simple. First decide on how many units you will need. Remember, we can deliver any number of containers you want us to. We will charge you only for the units that you are actually using. So, do not be shy, order an extra one. Once you decide on the number of units, please enter your zip code to view the rates. Once you decide on which storage plan works the best for you you can reserve online or call us at 877-269-6461, to schedule the delivery of your units.

Not sure how many containers you will need?

Do not worry. With Box-n-Go storage services you no longer have to guess. With a conventional storage if you rent a certain room size and end up not using all of it, you will still be paying for it. With Box-n-Go storage service we can bring an extra container out for you. You do not pay for it unless you fill it up. This way you do not have to commit in advance.

Am I protected against loss or damage while my goods are in transit?

Yes, your belongings are covered while the containers are in transit and in our warehouse, $250 per container.

Are my belongings covered while they are in storage?

Box-n-Go is not a licensed insurance agent and does not offer insurance. Box-n-Go Storage automatically provides you with a limited property protection coverage of $250 per storage unit. Additional property protection coverage limits can be obtained for an additional charge. (Please remember the contents may also be covered by your homeowner’s insurance.) This coverage is in place when your units are in our care. This coverage does not cover the units while they are on your property or if you request your units to be left outside of our warehouse.

Is the facility pest controlled?

Yes. We have enlisted the services of a professional pest control company to help us ensure the environment your belongings are stored in will be the very best and pest-free.

What is the environment like inside the Box-n-Go storage facility?

Box-n-Go storage warehouse is a high ceiling, commercial grade, insulated construction building. The insulated high ceiling provides for a cool and comfortable temperature for your belongings year round. In fact we have never seen the temperature inside the warehouse rise above 75°F even on the hottest summer days. Additionally, wooden containers breathe so moisture and excessive heat will not become trapped inside causing mold and mildew to grow thus providing an environmentally friendly space for your possessions.

Can we visit your Box-n-Go Storage facility to see what it looks like?

Absolutely! We'd love for you to visit our facilities. Box-n-Go takes pride in the fact that our facilities are clean, safe, and offer a secure environments for our associates and for your belongings. Please call us at 877-269-6461 and we will help you with directions.

How secure will my belongings be while at Box-n-Go storage warehouse?

Our storage facility offers a much higher degree of protection to your belongings than a conventional storage facility. With conventional storage methods, 90% of the break-ins that occur in their storage facilities are done by the actual tenants using the facility. Once the storage tenant signs in, they are then able to freely roam the facility and therefore, can easily cut off a storage lock without anyone every noticing. With Box-n-Go your belongings will be stored in a large warehouse facility with a single point of entry and state of the art central station monitored around the clock security system and 24-hour video surveillance, gated entrance and high-pressure fire-suppression (sprinkler) systems. Each Box-n-Go storage unit is secured with your own lock, and you are the only person to keep a key. During the day, the warehouse is manned and monitored by our personnel. Only authorized Box-n-Go personnel have access to the main storage facility. Customers accessing their storage containers are asked to provide identification and must sign in before proceeding to the customer-access area. The insulated high ceiling provides for a cool and comfortable temperature for your belongings year round. Wooden containers breathe so moisture and excessive heat will not become trapped inside causing mold and mildew to grow thus providing an environmentally friendly space for your possessions. On top of it all you only pack the containers once - less handling means less lifting for you and less damage to your items. In fact we are so confident in the safety and security of your belongings that we provide a FREE insurance coverage for your belongings, up to $1,200.00 per container.

Are the containers secure while at my location?

Absolutely! The door on each Box-n-Go unit is designed to close tightly and latch when closed in three different places. The middle latch allows for you to secure the unit with your own padlock. No employee will EVER ask for the key or combination to your lock. In addition, the units themselves are built like vaults - each weighs about 750 pounds. they are not easy to move or break into. Just as an added safety measure we strongly recommend that while the container is at your location, please make sure to keep the door locked when you are not accessing the container.

Who keeps the key to my storage unit?

Customers keep and control the keys to their storage unit. We require locks on all storage containers. This provides an additional level of protection while the units are stored in our secure storage facility. Customers keep and control the keys to their storage unit. Using your own padlock ensures that you are the only person who can access your portable storage container

Am I required to purchase insurance coverage?

Purchasing an insurance to protect your belongings is your option. Box-n-Go provides a $250/unit limited contents protection coverage at no cost to you! Should you want to obtain an additional coverage with a greater coverage limits, we will be more than happy to offer you a greater protection limits coverage for a nominal monthly fee. Please keep in mind that many renter or homeowner policies allow the addition of self-storage to the insurance policy, often for very minimal cost, however with some higher levels of deductibles.

What is the minimum/maximum length of storage?

You can store as long as you like. We require a minimum payment of one month rent (based on a month-to month rate). We can customize a moving or storage package to your needs and offer you prepayment savings on a long term storage package.

Will I be surprised by any hidden charges?

We do charge a nominal administrative fee for each new account. It is a one time charge.  Additionally, we charge state fees, area and fuel surcharges in addition to published delivery fees. All those are detailed and published on our website. So there are no surprises. Packing supplies, locks, and optional insurance coverage's are available at additional costs.

What should I do if I lose my key?

Do not worry! We can help you cut your padlock. A valid Government issued photo ID matching the name on the account must be provided. This service is provided for a fee which will be added to your account.

When I rent a Box-n-Go Storage unit, can I grant access to others, such as my wife or kids?

The access is restricted to customers and persons listed on the account as authorized agents. Should you want to add a new person to the list, or remove a person previously added. Please contact our customer service at 877-269-6461 and we will assist you with your needs.

Can I get into my container(s) when the warehouse is closed?

If you have an urgent need to stop by our warehouse after hours, we can accommodate your request for a nominal charge, provided we have an off-duty personnel available to assist you during access.

What's the difference between access hours and office hours?

During access hours, you can access your storage unit(s) which were brought to access area based on your request (advance appointment is required). During office hours, your storage consultants are available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).

When can I access my storage?

We are open for access Monday through Saturday (except for major holidays) and you can access your belongings during our normal warehouse business hours. Please do not forget to give us a required notice before you come.

Can I access my Box-n-Go containers while they are in storage?

Of course! We understand that sometimes you put things in storage that you may need to access. This is why we offer a FREE warehouse access to our customers. We just ask that you provide us with a 24 hours notice before you come so that you don’t have to wait for us to retrieve your box. We'll position your containers in a convenient and safe place either inside our warehousing facility or outside for easy and drive up access. Please note that your account must be current or you may make a payment in certified funds when you arrive. Also, only a customer or a customer’s authorized agent may access the container. At the facility, a valid photo ID is required, and, please, do not forget your keys. When you are done, we will place your storage unit back inside our secure storage warehouse. If you want your unit(s) brought back to your house for home access, please call us to schedule the re-delivery. Fee for this service is based on your location zip code.

Where will my my belongings be stored and for how long?

You can store your Box-n-Go storage containers on your property or in our secure storage warehouse. You can use our units for one day or for as long as you need. Our storage facilities are secure, provide excellent protection from the elements and designed to accommodate the safe and secure storage of individual containers. You have the only key to your lock on your container.

What is the best way to pack my items inside the Box-n-Go storage unit?

When packing your storage unit, it is the most important to have a well thought out plan in advance. Preparation can make all the difference in utilizing your storage unit to its fullest potential. You can refer to our packing tips for some creative and professional ideas.

Can Box-n-Go help me load/unload my storage container?

Although our flexible delivery/pick up scheduling allows for adequate time to load your units at your leisure, we understand that sometimes customers may require help with loading. While, Box-n-Go employees are not able to help you load/unload the containers, however, we do work with several  trusted local packing companies or individuals that can handle the task for you. These loading helpers were recommended to us by other customers who had hired them to pack their Box-n-Go containers. Just ask one of sales consultants for more information.

Are Box-n-Go storage units big enough to hold all my furniture and large household items?

Yes! Our units are designed to store most household items, including large items like a king size mattress, sofa, washer, dryer, refrigerators, armoires and baby-grand pianos, etc. We have received several comments from our customer who say they are amazed at how much fits inside one of our units. The maximum length or height that will fit into the container is 93". Each unit will hold up to 2,000 lbs and we can deliver as many units to you as you wish. The following is a sample list of items we where able to fit into 1 unit:

• Queen Size mattress and Foundation
• Couch (7' 8")
• Bureau
• Full size relining chair
• 25" Television
• Television Stand
• 2 Lamps
• 18 Boxes averaging 18x18x24 in size

How much weight can each Box-n-Go storage unit hold?

The weigh capacity of the unit is 2,000 pounds. You want to make sure to evenly distribute the load through out the storage unit to prevent shifting.

Are Box-n-Go storage containers water-proof?

Yes! When the storage container is out of our warehouse for loading or unloading and packing, each container is covered with a highly durable, heavy-duty, weather-resistant cover engineered to protect your belongings. This cover is impervious to rain but still allows the container to breathe because of its Velcro closures and strategically placed waterproof vents.

What are the containers made out of?

Box-n-Go containers are specifically designed and constructed to optimize your mobile storage experience. All containers are built exclusively for Box-n-Go and are assembled and inspected by our personnel before we deliver them. They are built out of weather resistant exterior grade plywood and dry lumber to provide a very stable, breathable and chemical free environment during the storing and transporting of your belongings. Each unit is equipped with a single hinged door opening and a heavy-duty latch system for your lock. One of the benefits of wooden containers is that they ensure moisture and excessive heat will not become trapped inside causing mold and mildew to grow. The wood frame construction allows the containers to "breathe" so that they equalize with the environment around them. When a container is stored outdoors at your house for a few days, the climate inside the container equalizes to the climate outside of it, preventing condensation. When you are finished loading the storage container, we transport it to our warehouse. At this point the climate inside the container equalizes to its indoor environment. The same process repeats itself when we return the container to your house. This keeps your goods smelling just like they did when you packed them. The storage containers that are airtight and made of steel, aluminum or fiberglass develop condensation during this process because the temperature inside the storage unit changes but the water vapor in the air has nowhere to go, potentially leading to mold and mildew. The aluminum or fiberglass doesn't help because it doesn't absorb water. The process is the same as when your car develops fog on the windshield in the morning or during the rain. This condensation can damage your furniture. In addition to the above our containers are elevated 4" off the ground. This prevents the moisture (be it rain or sprinklers) from the ground from affecting anything inside the container. When the storage container is out of our warehouse for loading or unloading and packing, each container is also covered with a highly durable, heavy-duty, weather-resistant cover engineered to protect your belongings. This cover is impervious to rain but still allows the container to breathe because of its Velcro closures and strategically placed waterproof vents.

How big are the Box-n-Go storage containers?

Box-n-Go offers few container sizes. The containers that are available for warehouse storage measure 5' x 8' on the ground and are 7’ tall outside (approximately 57" wide X 93.5" long x 78" tall on the inside) with a single hinged door opening (47" wide X 74" high) and a heavy-duty latch system for your lock. Each container will typically accommodate an average room to a room and a half of household goods. Should you need additional space, multiple units can always be delivered. The containers sits about 4 inches off the ground to ensure that your belongings are safe and dry should the weather choose not to cooperate during the time you are loading. Almost all household goods will fit into our containers, including a king-size bed and baby-grand piano. Most large armoires or other tall items will fit into the container if laid on their side. The maximum length or height that will fit into the container is 93". Each unit can hold up to 2,000 lbs.

What is the best way to protect my belongings from damage and keep the contents from moving around while the storage container is being transported?

While our staff is always cautious while transporting belongings, the best way to protect your belongings is to pack the contents of the storage container as tightly as possible, the weight evenly distributed. Treat packing of the container just like you would a truck (after all the unit will being transported via truck to our warehouse), minus the slippery metal ramp to navigate your way up and down. Remember that your containers are only inches from the ground. Place your heavier items on the bottom and lighter items on the top. Fill in as much empty space as you can and UTILIZE PACKING SUPPLIES like shrink wrap which can help to keep items from being scratched or dented! Use strong moving boxes in uniform sizes, break down items with removable legs. Things like moving blankets and using the appropriate boxes are the single most important factors in a successful move. Please be sure you read the packing and storing tips provided at the Help Center on this web site. Use common sense and you should not have any problems.

Are there any items prohibited to be stored in the Box-n-Go storage containers?

Yes, the following are examples of items not allowed to be placed in our storage units: liquids of any kind, food or perishables, flammable or hazardous materials, weapons, illegal substances, explosive devices or any inherently dangerous or illegal materials, jewelry, precious, invaluable or irreplaceable documents or property! Should you decide to store a lawnmower, weed eater, blower or any object that holds gas and oil fluids, they must be drained prior to storage! You can learn more about the items that should not be packed inside our storage units here...If you are unsure if an item would be allowed, please call us 877-269-6461.

Where will you place the Box-n-Go Storage units when you deliver them?

Box-n-Go Storage delivery equipment is designed to operate in limited access areas in order to allow placement of the units almost anywhere a car can be parked and of course most anywhere on private property for the most convenient loading/unloading, such as driveways (sloped or not), parking lots, alleys, etc. The containers fit practically anywhere the car can fit. Two Box-n-Go storage containers placed side by side will fit into a standard parking space.  If you have a specific situation that you’re concerned about, please call our storage and moving consultant to discuss the issue 877-269-6461.

What do I need to do to have my container re-delivered to my home or other location?

When you want to schedule your container(s) to be delivered back to you for access or move out, please allow at least 7-10 business days to schedule your delivery. Our delivery schedules are based on reservations volume and are available on first-come first-serve basis. Please plan ahead accordingly. Your account must be up to date in order for your delivery request to be processed. All deliveries are subject to delivery fees and service area limitations.

Will the Box-n-Go container or delivery vehicle damage my property while placing my container?

Box-n-Go utilizes a specially designed all-terrain pneumatic tire fork lift to maneuver the units safely on your driveway or any paved surface. We have been able to successfully deliver and place thousands of containers without resulting in any damage. Our professional delivery drivers always take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage. Unfortunately we are not able to determine the integrity or load bearing capacity of any surface. You should always check for the existing cracks and damage so that our fork lift and containers could stay away from this damaged area. Also, please note that if you choose a non-paved surface placement, there is a possibility of some yard damage, especially if the ground is wet, or the soil is loose.

Can I fit multiple containers in my driveway?

Yes. Most standard driveways are built for two vehicles placed side by side or 16 to 20' wide or so. This should allow placement of 3 to 4 Box-n-Go 5'-wide containers positioned side by side.

I need more than one unit, but do not have space to place them all. Can you deliver one unit at a time?

Sure. When you are done loading your belongings, we will come back to pick up the full unit and drop off the empty one. We do offer a discounted fee for the subsequent deliveries.

I live in an apartment, where can you place the Box-n-Go container at my address?

Typically, when containers are delivered to an apartment/condo complex there are few placement options available:

• street in front of the building
• back alley or driveway
• parking lot
• parking garage

When the units are placed on the street, we are able to place two storage containers in place of one parked car. Our units are street legal and can be placed anywhere the car can be parked legally. Some municipalities regulate the street container placement and a permit may be required. Your sales consultant will be able to assist you with determining the regulations at your location. When the units are located in the back alleys, parking lots or parking garages or elsewhere on the building or association property you must first obtain the permission for such placement from your building management or landlord. So please be sure you have agreed upon suitable location for the units and time our units can be there. Also bear in mind that we require a minimum clearance of 8' in width and 8'-2" in height.

What times do you deliver the containers? Can I schedule a specific time?

We schedule the delivery appointments for 8 am to 5 pm and have premium appointments available for 8 to 11 am, 11 am to 2 pm, 2 to 5 pm. Your sales consultant will help you choose the most convenient delivery time slot that is available. While we cannot guarantee or schedule a specific arrival time as we have no control over the traffic conditions and the time each stop in route may take, the driver will call you with details on his schedule and an approximate time of arrival, if you so request.

How many containers can I get at one time?

We can deliver up to 4 containers at a time; however we're able to deliver more units if you need them.

Can Box-n-Go place the container in the garage or carport?

Yes as long as a minimum height clearance of 8'-2" is available. In some cases, when you prefer the unit to be placed in the carport, we are able to do so without having the forklift pass under the roof of the car port. In this case we only need about 7'-4" of height clearance.

Do I need to be present when my Box-n-Go containers are delivered?

You or your (or your authorized agent) can be present, or you can opt for "unattended" appointment. Just provide us with placement instructions. Our driver will also deliver a Box-n-Go welcome package, demonstrate you the features of your containers, and have you sign the rental agreement. If you cannot be home for the delivery, you can authorize someone else to accept the containers. Just inform your sales consultant when you place your order or contact customer service in advance of your delivery date. We will add that individual as an Authorized Agent on your account for container delivery. Please make sure to have your phone on, so that we are able to contact you. In most cases you do not need to be present for the pick up, unless your unit is behind the gate or the access to the unit is blocked.

Do you deliver and pick up on weekends or holidays?

See our business hours page for more information.

Do you charge for the delivery and pickup of the Box-n-Go storage containers? If so, what does delivery fee covers?

We charge for the delivery/pick up and set up of the storage units each time you request delivery of your containers to your home from the warehouse. Each delivery/pick up fee is a flat rate fee of up to four units delivered and picked up at any one time. The delivery/pick up fee is based on your zip code. If you require more than 4 units, a delivery/pick up is available for subsequent deliveries. For long distance moving customers the delivery fee is included in the package price.

How much clearance do I need to place a Box-n-Go Storage container near my house or apartment?

Although the unit itself is 5' wide x 8' long x 7' tall, the forklift that we use for maneuvering the storage units requires a clearance of 8' in width and 8'-2" in height.

How long do I have to load/unload my container(s) before you pick them up?

Take your time! Unlike truck rental with associated cost and time restraints, we want you to enjoy the incredible convenience of Box-n-Go Storage and load at your leisure. NO NEED TO RUSH! To help ease the stress of storage and moving we can leave the Box-n-Go storage container at your location for up to 5 days (depending on location and if units are placed on your property or on the street). You can keep your unit on your property, if that's what you prefer, for as long as you like. While at your location, the container(s) will have a weatherproof cover to keep out moisture and ensure the safety of your belongings.

Can I have a drop-off and pick-up on the same day?

Yes, in most cases and depending on delivery schedules, special arrangements can be made to accommodate any schedule. Should you desire the same day drop off and pick up, please schedule that with our customer care representative at the time when you are scheduling your delivery appointment? Please note that since our service is based on the first come first serve principle, same day pick up appointments may require a longer than usual advance scheduling notice. Same day delivery and pick ups are subject to additional fees.

Can I be guaranteed of the delivery day and time that I want?

Yes, once you schedule the delivery, your Box-n-Go containers will be delivered on the day and the time slot you have scheduled for. Although we cannot guarantee an exact delivery or pick-up time, we can guarantee a certain time frame for your appointment. Our driver will give you a courtesy call when he is on his way to your location.

What's the delivery process like?

The storage containers are delivered to you on a smooth riding flat-bed truck. Our professional drivers then use a forklift to unload the containers and place them in the most convenient location for you to load or unload. We deliver and pick-up Monday through Saturday from 8:30 until 5:00. You need to be present for delivery. The entire process may take as little as 10 minutes.

How many Box-n-Go containers will I need?

On average, one Box-n-Go storage container will hold up to 1½ rooms of furniture or household goods or up to 2,000 #in weight and approximately 240 cubic feet of storage space. No need to worry if you over estimate, however. With Box-n-Go storage services you no longer have to guess. With a traditional storage if you rent a certain room size and end up not using all of it, you will still be paying for it. With Box-n-Go storage service we can bring an extra container out for you. You do not pay for it unless you use it. This way you do not have to commit in advance. In fact, we usually suggest you order an extra one, just in case. Please remember: you are only charged for what you use! If you are still unsure, just give us a call. Our expert storage consultants will be more than happy to assist you in estimating the number of Box-n-Go storage containers your may need.

Where will my Box-n-Go storage units be stored?

Your units will be stored inside a centrally-located, secure storage warehouse facility. While at the facility, you will have a FREE ground level access to your belongings. Learn more about the facility and how the access works.

How does the Box-n-Go storage process works?

Box-n-Go storage or moving process is simple: we deliver one or several of our secure weatherproof storage units to your location. You pack at your leisure, in the comfort of your own home. When you are done packing, we'll pick-up and store your unit(s) inside our dry and secure storage warehouse for as long as you like, days or years. When you are ready to have your unit(s) re-delivered back to you, we will deliver them to your old or new location, in town or cross country. Box-n-Go storage system can help you move or store your possessions. Weather you are remodeling your home, de-cluttering it prior to selling, trying to find more livable space, moving locally or cross country or storing your business items, Box-n-Go storage container is your best, most economical and simplest option to address your needs. Learn more about how it works.

Worried about access to your belongings?

With Box-n-Go Storage access to your stuff is simple and at ground level. Access is available by appointment. Our facility is centrally located just a short drive away from your residence. Just schedule your appointment and we will move your container to the private access area. Your container will be sitting on the ground so that handling your stuff will be easy and simple. Of course we can always re-deliver your containers to you for a small fee so that you do not have to go anywhere.

Q. Can I request the drop off dates that work for me?

A. If you select On-Demand services you can select any drop off date, as long as you reserve ahead of time. If you select a pre-paid, discounted package, then the drop off dates will be set as listed in the details of the package.

Q. Can I share my storage space with my friends?

A. Of course. In fact, this is one way to reduce your costs. Make sure to list your friends as authorized agents though.

Q.Do my parents need to fly in to help me pack and load?

A. No. Our services offer easy loading convenience that requires minimal effort. Additionally, we also offer loading service – professionals that will do the heavy lifting for you.

Q. How long will my container stay at my location?

A. Typically we pick up full containers after about 1 week.

Q. Are Box-n-Go self storage services available at my school?

A. We have been servicing students at your school for over a decade.

Q. Do I have to be present for pick-up/drop off?

A. If you are not able to, you can assign a friend.

Q. Do my parents need to fly in to help me pack and load?

A. No. With in-room pick up and return you will not be doing any heavy lifting and can concentrate on your studies.

Q. What is a “bulk” pick up/drop off?

A. During your school move out/move in days we pick up/drop off belongings of many students. This is why we can perform these services for FREE. If your needs fall on different days, no worries. You can schedule on-demand pick-up/drop off for a small fee.

Q. Will my boxes and luggage be picked up in my room?

A. Yes. Our crew will come to your room to pick up your belongings.

Q. Are Box-n-Go valet storage services available at my school?

A. We have been servicing students at your school for several years now.

How can I return unused boxes for refund?

Boxes and packing supplies can be returned in one of the following three ways:

• Give the items to be returned to the Box-n-Go driver when your storage units are being picked up.
• Ship the items back to Box-n-Go. You will be responsible for the return shipping costs.
• Deliver the items to be returned to the Box-n-Go warehouse.

Can I purchase supplies without storage reservation?

Yes we can sell you the packing supplies and boxes that you need, however we may not be able to deliver them to you right away. Please call us at 877-269-6461 to discuss your needs and delivery/costs and availability.

Do you offer locks, packing materials or dollies?

Yes, we have new locks available for purchase along with a full line of boxes and packing materials. We will be happy to deliver these items at no additional charge when we deliver the storage unit to you. We even have dollies available for rent which can be delivered to you home as well. Note: our small boxes are just $1.53 each!

Can I rent a dolly to help me load?

Yes. We can deliver a dolly to you with your container. We rent dollies for a fee. For your convenience we offer complimentary use of dollies at Box-n-Go warehouse facility when you are accessing your belongings.